Storefront FAQ

Online Setup

1. How do I create a login for my account on Storefront?

If you’re a current Kimball Midwest customer:

  1. On KimballMidwest.com, click the human icon on the top right corner to open the Log In/Create Login
  2. Under Create Your Kimball Midwest Online Login, enter your account number and either account phone number or billing zip code. Then click Create Login.

If you do not know your account number, contact your Kimball Midwest sales rep. If an error occurs, please reach out to our Support via Storefront@KimballMidwest.com or 614-951-2492.

  1. Create a unique username and password that is only for you. Utilize the eye icon to see what you typed for your password.
  2. Fill out the rest of the form. Then click Create Login.
  3. Click on the human icon at the top right corner again to open the Login/Create Login forms.
  4. Under Log in to your Kimball Midwest Online, enter the username and password you just created. Click Log In. If you see your account number appear next to the human icon on the top right corner, that means you are in.

If you’re new to Kimball Midwest, start your account today: Find A Rep - Kimball Midwest.

2. I don’t remember my username or password. What do I do?

If you forgot your username, you can retrieve it by following these steps:

  1. On KimballMidwest.com, click on the human icon on the top right corner to have the Log In/Create Login forms pop up. 
  2. Under Log in to Kimball Midwest Online, click Forgot Username.
  3. Fill out the email address associated with your login.

If you don’t remember the email, contact Storefront Support at Storefront@KimballMidwest.com or 614-951-2492.

  1. Once you’ve clicked Request Username, you will receive an automated email containing your username titled Forgot Username.

If you forgot your password, you must reset it:

  1. On KimballMidwest.com, click on the human icon on the top right corner to have the Log In/Create Login forms pop up. 
  2. Under Log in to Kimball Midwest Online, click Reset Password.
  3. Fill out the email address associated with your login.

If you don’t remember the email, contact Storefront Support at Storefront@KimballMidwest.com or 614-951-2492.

  1. Once you’ve clicked Reset Password, you will receive an automated email containing your username and a temporary password.

Note: Please copy (Ctrl +C on Windows or Command + C on Mac) and paste (Ctrl + V on Windows or Command + V on Mac) the temporary password onto the Log In form to avoid typos.

  1. Go back to KimballMidwest.com, click Log In to open the Log In/Create Login
  2. Fill out your username and the temporary password you just received. Click Log In.
  3. You will be prompted to create a new password. Use the temporary password you just logged in with to fill out Current Password.
  4. Use a new password of your choice to fill out New Password. Retype it in Confirm Password. Then click Reset Password.
  5. If you see your account number on the top right corner next to the person icon, that means you’re in. If you don’t, try logging in again by clicking on the person icon using your new password.

4. Can I edit my username?

You cannot change your username. If you’ve forgotten your username, you can retrieve by following steps on the previous question.

In cases that you must use a different username, for example, you have a new buyer or the employee that set up the login no longer works for the company, you can create a new login and contact Storefront Support to request a deactivation at Storefront@KimballMidwest.com or 614-951-2492.

5. How do I change the email address and phone number associated with my login?

You can change any contact information on your login, including name, email address, phone number or fax number. To do so:

  1. Log into your Kimball Midwest Online. If you don’t have a login set up yet, create one following the steps on question 1.
  2. Click on your account number next to the person icon on the top right corner to open the drop-down menu.
  3. Go to My Account Page.
  4. Under Account Settings, click Edit Profile.
  5. Edit the information you wish to modify. Click Update.

If you wish to change your account’s billing address, please contact Customer Service at AdminServices@KimballMidwest.com or 614-951-2898.

6. How can I grant Administrator status to a user on the account?

Admin users have the ability to approve new users (if this function is turned on for the account), remove expired cards and more. There can be multiple Admin users on one account.

To grant a user Admin status, please contact Storefront Support at Storefront@KimballMidwest.com or 614-951-2492.

7. How do I remove Admin access from a user on the account?

To remove an Admin user, please contact Storefront Support at Storefront@KimballMidwest.com or 614-951-2492.

8. Can I have multiple users on my account?

Yes. There is no limit on the number of users allowed on an account.

9. A buyer no longer works at my company. How do I delete their login?

You cannot delete a login. However, you can request the login to be deactivated. Please contact Storefront Support at Storefront@KimballMidwest.com or 614-951-2492.

10. I want to approve any new users when they create their online login for my account. Is this possible?

Yes. Please contact Storefront Support at Storefront@KimballMidwest.com or 614-951-2492 to request Manually Activate Users turned on.

Product Search

11. How do I search for a product on KimballMiwest.com?

There are many ways you can search for a product on our website:

  1. Use the Search function: This search tool is located on top of every page. You can find products by typing its name, brand or item number.
  2. Browse categories: The navigation menu is located on top of every page, featuring many product categories that we carry. To browse all, click anywhere on the black navigation bar to open the full category menu.
  3. Browse Digital Catalog: Our digital catalog of 55,000+ products have a built-in search tool that allows you to search by page along with the navigation panel on the right. To open a product on KimballMidwes.com, click on its item number.

12. What is Quick Order for?

The Quick Order pad is there to help expediting the online ordering process by adding multiple items to the shopping all at once. This function is best for refills, re-ordering past items or when you have a list of Item Numbers that you want to purchase from us.

Pricing & Availability

13. The product I want to buy doesn’t have price. What do I do?

Pricing is available for view as long as you’re logged in to your Kimball Midwest Online. If you don’t have a login set up for your account on KimballMidwest.com, follow steps on question 1 to create one.

If an item is shown as Unpriced, please contact your Kimball Midwest Sales Rep for order assistance.

14. The product I want to buy is unavailable. How can I find restocking information?

If an item is shown as Unavailable, please contact your Kimball Midwest Sales Rep for order assistance.

Order Approval

15. What is Order Approval?

The Order Approval function allows you to approve or reject orders placed by other users on your Kimball Midwest account.

When Order Approval is on, all account users must select their Order Approver during checkout to send their order for approval.

An email will be sent to the approver notifying that they have an order pending for approval. They will also see a red dot appearing next to Order Approval icon on My Account Page when logging into their Kimball Midwest Online.

Please note that any users can be selected as an approver. You should designate a user as the Order Approver and communicate among all buyers on the account before using the feature.

By default, Order Approval is off. If you would like to request Order Approval turned on for your account, please contact Storefront Support at Storefront@KimballMidwest.com or 614-951-2492.

16. What happens when I reject an Order Approval?

The buyer will be notified via email that their order has been rejected. Under Order Approval on My Account Page, the order status will show as Rejected. 

17. What happens when my order is approved?

When you order is approved, it will be placed immediately. You also will receive two emails:

Order Approved: This notifies that your order has been approved.

Order Receipt: This confirms that your order has been placed with an order number attached. You can find other details of the order such as PO number, items purchased, shipping and billing address, etc. in this email.

18. What happens when my order is rejected?

You will be notified via email that your order has been rejected. However, you will have the option to edit items in the order and resubmit for approval. To do so:

  1. Log in to your Kimball Midwest Online.
  2. Go to My Account Page. 
  3. Under Add-Ons, click Order Approval.
  4. Click on the red i icon next to the order's Order Reference number.
  5. Make edits to the order. Click Resubmit.

19. How do I designate a user as an Order Approver?

As of now, any users can be selected as an approver by other users during checkout. You should designate a user as the Order Approver and communicate among all buyers on the account offline before using the feature.

20. How many Order Approvers are allowed?

There’s no limited on the number of order approvers on an account. Currently, any users can be selected as an approver by other users during checkout.

Promotions

21. How do I find items on promotion?

If your account is eligible for promotional pricing, you can view items on promotion when you log in to your Kimball Midwest Online. To view promotional items, click Shop Promos and select any category you’d like to browse promotional items.

If you are new to Kimball Midwest, start your account today: Find A Rep - Kimball Midwest.

22. What happens when my account is eligible for promotions, but I don’t see items on promo?

First, check to see if you are logged in to your Kimball Midwest Online or not. Shop Promos are only available to eligible customers when they’re logged in.

If you’re logged in and still don’t see promotional items, please check with your Kimball Midwest about your account’s eligibility and other information.

Cart(s) & Checkout

23. How do I create a shopping cart?

To create a shopping cart, simply enter the quantity of items you’re looking to purchase and click Add to Cart.

To view your current cart:

  1. Click on the shopping cart icon on the top right corner. Select View Shopping Cart(s) to open the current cart you are using.
  2. If you have multiple shopping carts, click My Shopping Cart(s) to open the shopping cart list. The shopping cart you are using will appear at the top of the list.

You have the option rename, delete the cart or edit quantity for each item in it.

24. Can I create multiple shopping carts?

Yes. There’s no limit on the number of shopping carts you can create.

Once you’ve added items to your first shopping cart:

  1. Click on the shopping cart icon on the top right corner and select View Shopping Cart(s) to open the current cart you are using.
  2. Click My Shopping Cart(s) button on the right to view open the shopping cart list. You will see your first shopping cart at the top of the list. Rename it for easier navigation as you create more carts.
  3. To add a second shopping cart, click Add New Shopping Cart(s). Start adding items to this cart. Rename the cart to your reference.

25. How do I copy items in one shopping cart to another?

You can copy or move items from one cart to another:

  1. Click on the shopping cart icon on the top right corner and select View Shopping Cart(s) to open the current cart you are using.
  2. Click My Shopping Cart(s) button on the right to view open the shopping cart list. The shopping cart you are using will appear at the top of the list.
  3. Select the item(s) you want to copy or move.
  4. Next to Copy/Move To, click to open the shopping cart drop-down menu. Select the cart you want to move the item(s) to. Click Submit.

26. How do I add items to multiple shopping carts?

To add a product to the shopping cart, enter the amount you want to purchase in the Qty box listed on the product page. Click Add to Cart.

If you have multiple shopping carts and want to select a different shopping cart:

  1. Click on the shopping cart icon on the top right corner and select View Shopping Cart(s) to open the current cart you are using.
  2. Click My Shopping Cart(s) button on the right to view open the shopping cart list.
  3. Click on the shopping cart icon next to the cart that you want to switch to.

27. How do I change an item’s quantity in my shopping cart?

To edit item quantity:

  1. Click on the shopping cart icon on top right corner.
  2. Click View Shopping Cart(s) to open the cart the item is in.
  3. Under Quantity, enter the new quantity for the item you want to modify. Click Update All.

Order History

28. Can I see my past orders on Storefront?

 Yes. To view your order history:

  1. Log into your Kimball Midwest Online. If you don’t have a login set up yet, create one following the steps on question 1.
  2. Click on your account number next to the person icon on the top right corner to open the drop-down menu.
  3. Go to My Account Page.
  4. Under Orders, click View All Orders.
  5. By default, you can view orders from the last 30 days. To view orders from all time, click on Last 30 days to open the drop-down filter. Scroll and select All time.
  6. Orders with unpaid invoices will show a $ sign on the Pay Click on the sign to pay the invoice. On the other hand, orders in process will show a clock sign on the Pay column.

29. Is there a quick way to reorder items I have bought before?

Yes. To reorder past items quickly:

  1. Log into your Kimball Midwest Online. If you don’t have a login set up yet, create one following the steps on question 1.
  2. Click on your account number next to the person icon on the top right corner to open the drop-down menu.
  3. Go to My Account Page.
  4. Under Items Ordered, click View Items.
  5. By default, you can view items you ordered within the last 30 days. To change this, click on Last 30 days to open the drop-down filter. Select a time frame you want to view or click All time to view all items you’ve ordered before.
  6. Scroll or use the Search tool right under the filter to find the item(s) you want to order again.
  7. Under Qty, enter the quantity you’d like to buy for each line item. Click on the blue shopping cart icon next to the quantity to add the item to the shopping cart.
  8. Proceed to check out as regular.

30. How do I cancel an online order?

To cancel an online order, please contact our Kimball Midwest Customer Service at 614-951-2898 or AdminServices@KimballMidwest.com. Please include have your account number and order number in your communications to help us find the order faster.

31. Do I receive an order confirmation when I buy online?

Yes. You will receive an Order Receipt that include your order information via the email associated with your login.

If you don’t receive the email, double-check your spam folder. If it never arrives, please contact Storefront Support at Storefront@KimballMidwest.com or 614-951-2492.

Shipping & Returns

32. How do I track my order status?

To track order status:

  1. Log into your Kimball Midwest Online. If you don’t have a login set up yet, create one following the steps on question 1.
  2. Click on your account number next to the person icon on the top right corner to open the drop-down menu.
  3. Go to My Account Page.
  4. Under Orders, click Track Shipments.
  5. By default, you will see orders placed within the last 30 days. To change this, click on Last 30 days to open the drop-down filter. Select the time frame you’d like to view or All time to see all orders.
  6. Order status appear under the Status column for each other as In Process, Shipped and so on.

If you have questions about a specific order, please contact Midwest Customer Service at AdminServices@KimballMidwest.com or 614-951-2898.

33. Can I have multiple shipping addresses saved on my account?

Yes. You can add as many shipping addresses as you’d like to your Kimball Midwest Online. To do so:

  1. Log into your Kimball Midwest Online. If you don’t have a login set up yet, create one following the steps on question 1.
  2. Click on your account number next to the person icon on the top right corner to open the drop-down menu.
  3. Go to My Account Page.
  4. Under Account Settings, select Edit Shipping Info.
  5. Click + Add Shipping Address and fill out the address information.
  6. Click Save changes. The new shipping address will appear on this page and during checkout.

34. How do I change my shipping address?

To add a new shipping address, follow the steps on question 1. To edit a current address:

  1. Log into your Kimball Midwest Online. If you don’t have a login set up yet, create one following the steps on Create A Login.
  2. Click on your account number next to the person icon on the top right corner to open the drop-down menu.
  3. Go to My Account Page.
  4. Under Account Settings, select Edit Shipping Info.
  5. Click on the pen icon or the trash can icon next to each listing to edit or remove an address. Click Save changes.

If you’d like to change shipping address on an order you placed, please contact Kimball Midwest Customer Service at AdminServices@KimballMidwest.com or 614-951-2898.

35. How do I edit my billing address?

To change your account’s billing address, please contact Kimball Midwest Customer Service at AdminServices@KimballMidwest.com or 614-951-2898.

36. How do I pay when placing orders online?

During the checkout process, you will select which option you’d like to pay with. You can pay for your online order in two ways:

  1. Credit/debit cards: Select the card you want to use for the order. If you don’t have a card on file yet, click +Add Card and fill out your card information. Click Submit Order.
  2. On Account/Purchase Order: Submit a Purchase Order Number during checkout.

Payment & Invoices

37. How do I pay my invoices online?

To pay your invoices on KimballMidwest.com, you need to log into your account.

  1. Under My Account Page, go to Pay Invoices. The number of unpaid invoices is denotated in red on the right corner of the Pay Invoices button.
  2. On the Last 30 days drop-down menu, select All Time to see all unpaid invoices. Select the invoice you want to pay and the card you want to use. Click Pay Invoice(s).
  3. You will see a pop-up message, “Are you sure you want to submit this payment request?”. Click Yes. If the payment is successful, you will receive an email confirmation titled Successful CC Transaction (Receipt) containing details on the payment.

38. How do I add a new debit/credit card to my account?

To add a card, you need to log into your account on KimballMidwest.com. Under My Account Page, go to Manage Cards. Click on the green +Add Card button. Fill out the card information. Make sure to double check everything, then click Add Card.

39. Can I edit the information on a card?

You cannot edit any information on a current card. If you made a typo while adding the card, you must remove the card and adding it again.

40. How do I remove expired cards?

Expired cards are listed in red under Manage Cards. To remove an expired card:

  1. Select the card by checking the box next to it.
  2. Click Remove Card(s).

Note: Only Account Administrators can remove cards.

41. How many cards can I add to my account?

There is no limit on the number of credit or debit cards allowed on the account.

42. How do I set a card as the default card?

You have the option to designate the default card when adding a card to the account. To add a card:

  1. Go to My Account Page.
  2. Under Manage Cards, click +Add Card.
  3. Once you finish filling out the new card information, check Default Card to make it the default option. Click Add Card. The default card is listed in blue.

43. What happens if I receive an email titled “Unsuccessful Transaction” after making my payment online?

First, check if the billing zip code for the credit card you are using match that of your account, make edits and try again.

If the payment still goes unsuccessfully, please contact Credit Card Payments at 614-951-2788.

44. Is there a convenience fee when I pay with my credit card?

Yes. Payments by credit card after time of invoice incurs a convenience fee. 

To avoid this charge, you can pay by cheque or bank transfer. For more information on payments, please contact Accounts Receivables at Receivables@KimballMidwest.com, 614-951-2792.

Find My Rep

45. I lost my rep’s contact. Where can I find it on Storefront?

You can find your rep’s contact information on My Account Page. To get there:

  1. Log into your Kimball Midwest Online. If you don’t have a login set up yet, create one following the steps on Create A Login.
  2. Click on your account number next to the person icon on the top right corner to open the drop-down menu.
  3. Go to My Account Page. You rep information, including their phone number and email address, will appear on top of the page.

Linked Accounts

46. What is Linked Accounts for?

Linked Accounts is a great feature if your business has multiple accounts with Kimball Midwest. It allows users to switch between multiple accounts with a single login, saving you the troubles of managing multiple usernames and passwords.

47. What can I see when linking to other accounts?

You will have access to all account information available on My Account Page when linking accounts.

48. How do I use Linked Accounts?

To link an account:

  1. Log into your Kimball Midwest Online. If you don’t have a login set up yet, create one following the steps on Create A Login.
  2. Click on your account number next to the person icon on the top right corner to open the drop-down menu.
  3. Go to Linked Accounts. Select Manage Linked Accounts.
  4. Fill out the account number and phone number of the account that you’d like to link to. Click Link Account. You can add as many accounts to link as you’d like by repeating this step.
  5. Once added, the account(s) will appear on the list of linked accounts you added. This list is also available when you click on Linked Accounts without navigating to Manage Linked Accounts.
  6. Click on the person icon next to the account you want to link to. The currently used account will have the green check mark under Default.

49. How do I remove an account I no longer want on Linked Accounts?

To remove an account:

  1. Log into your Kimball Midwest Online. If you don’t have a login set up yet, create one following the steps on Create A Login.
  2. Click on your account number next to the person icon on the top right corner to open the drop-down menu.
  3. Go to Linked Accounts. Select Manage Linked Accounts.
  4. On the list of accounts, click on the trash can icon next to the account you want to remove.

Note: You cannot remove the default (currently used) account. Switch to another account on the list to make it a default and start deleting the one you no longer want to keep.

True Partners

50. What is True Partners?

True Partners is Kimball Midwest’s online cost recovery program that allows you to save business costs by itemizing consumable repair products used on each job by each technician. Read more about the program here: True Partners - Kimball Midwest

51. How can I sign up for True Partners?

To participate in True Partners, please reach out to your Kimball Midwest Sales Rep.

If you are not a Kimball Midwest customer, contact us today to get started: Find A Rep - Kimball Midwest.  

SDS

52. Where can I view and download an SDS?

You can view and download SDS by Item Number on Technical Info - Kimball Midwest.

For other technical information Kimball Midwest offers, read more here: Technical Documents - Kimball Midwest.

 

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